Terms & Conditions

Airport Shuttles New Zealand > Terms & Conditions

1. Service Description

1.1. Airportshuttles.co.nz is an online platform that connects users with registered and authorised transport partners for airport shuttle and Airport Taxi services.

1.2. Airportshuttles.co.nz does not own or operate any vehicles and is not responsible for the services provided by the transport partners.

2. Booking and Payment

2.1. All bookings must be made through the official Airportshuttles.co.nz website or authorised partners.

2.2. Upon receiving a booking, Airportshuttles.co.nz will forward the booking details to the appropriate registered transport partner, who will be responsible for fulfilling the service.

2.3. Payments can be made using major credit cards, debit cards, or any other method specified on the website.

2.4. Fares are subject to change without prior notice and may vary based on route, vehicle type, and demand.

2.5. A booking is considered confirmed only after the payment has been successfully processed and a confirmation email has been sent to the customer.

3. Cancellation and Refunds

3.1. Cancellations and refunds are subject to the policies of the individual transport partner assigned to the booking.

3.2. Customers should contact Airportshuttles.co.nz or the assigned transport partner directly to request cancellations or refunds.

3.3. Airportshuttles.co.nz will assist in facilitating cancellation and refund requests but cannot guarantee the outcome, as it is ultimately determined by the transport partner’s policies.

4. Service Responsibility

4.1. Transport partners are solely responsible for providing the shuttle services and for ensuring the quality, safety, and reliability of their vehicles and drivers.

4.2. Airportshuttles.co.nz is not liable for any issues, delays, cancellations, or damages that may arise from the services provided by the transport partners.

4.3. Any complaints, claims, or disputes regarding the service should be directed to the transport partner. Airportshuttles.co.nz will assist in resolving such issues to the best of its ability.

5. Passenger Conduct and Responsibilities

5.1. Passengers are expected to behave in a courteous and respectful manner towards the driver and other passengers.

5.2. Passengers are responsible for ensuring they have all necessary travel documents, such as passports and visas, and for complying with all applicable laws and regulations.

5.3. Passengers are responsible for their own luggage and personal belongings. Airportshuttles.co.nz and the transport partners are not liable for any lost, damaged, or stolen items.

6. Liability and Indemnification

6.1. Airportshuttles.co.nz is not liable for any direct, indirect, incidental, or consequential damages arising from the use of its platform or the services provided by the transport partners.

6.2. Customers agree to indemnify and hold Airportshuttles.co.nz harmless from any claims, losses, or damages arising from their use of the platform or the services provided by the transport partners.